Emergency Pump Services
When You Need Us Most

A water system emergency includes: complete loss of water supply, major water line break or flooding, sewage backup or overflow, complete pump failure with no water, severe low pressure affecting entire home, frozen or burst pipes during winter, septic system failure or backup, and water heater malfunctions causing flooding or no hot water. If you're unsure whether your situation is an emergency, call us - we'd rather you call and we can advise you.

Our typical response time for emergencies is 2-4 hours during business hours. For critical situations like no water or sewage backup, we prioritize these calls and often arrive sooner. Our shop in Wappingers Falls allows us to quickly reach most of Dutchess County, Putnam County, and Orange County. We'll give you an estimated arrival time when you call.

Emergency service may include after-hours or overtime rates, which are clearly disclosed when you call. However, we always provide upfront pricing before starting any work. For many emergency repairs, the cost is similar to scheduled service - the main difference is the urgency of response. We understand emergencies are stressful, which is why we strive to provide fair, transparent pricing even during emergency calls.

While waiting for our technician: if you have no water, check if the pump is receiving power and the circuit breaker hasn't tripped; for leaks, shut off the main water valve if possible and locate your pressure tank; for sewage backups, avoid using any plumbing and keep pets and children away from affected areas; for frozen pipes, turn off the main valve and thaw slowly with a hair dryer - never use open flames. Our technician will guide you through additional steps over the phone if needed.